Privacy Policy
Privacy Policy – Little Loves Playroom & Café
Last updated 15th April 2026.
At Little Loves Playroom & Café (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal data transparently and securely, in accordance with the UK GDPR and the Data Protection Act 2018.
This policy explains how we collect, use, and protect your information when you visit our website or make a booking.
Who We Are
Little Loves Playroom & Café is a children’s play café based in the UK.
Data Controller: Little Loves Playroom & Café
Contact email: [Insert your email address]
Business address: [Insert address]
What Information We Collect
We may collect and process the following personal data:
Information you provide directly:
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Name
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Email address
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Phone number
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Booking details (date, time, number of children/adults)
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Any notes you provide (e.g. allergies, special requirements)
Payment information:
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Payment details are processed securely by our third-party payment provider (e.g. Stripe, Wix Payments, PayPal)
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We do not store full card details
Automatically collected data:
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IP address
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Browser type and device
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Pages visited (via cookies – see section 7)
How We Use Your Information
We use your data to:
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Process and manage bookings
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Take and confirm payments
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Communicate with you about your booking
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Respond to enquiries
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Improve our website and services
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Comply with legal obligations
We will only use your data where we have a lawful basis under UK GDPR:
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Contractual necessity (e.g. managing your booking)
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Legal obligation
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Legitimate interests (e.g. improving our services)
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Consent (e.g. marketing emails, if applicable)
Payments and Booking Systems
Bookings and payments are handled through secure third-party providers.
These providers may process your data in accordance with their own privacy policies, including:
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Payment processing
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Fraud prevention
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Transaction security
We recommend reviewing their privacy policies when making a booking.
Sharing Your Information
We do not sell your personal data.
We may share your data with:
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Payment providers
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Booking system providers
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Website hosting platforms (e.g. Wix)
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Professional services (e.g. accountants, insurers if required)
All third parties are required to respect your data and keep it secure.
How We Store and Protect Your Data
We take appropriate security measures to protect your data, including:
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Secure website encryption (HTTPS)
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Restricted access to personal data
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Trusted third-party systems
We retain your data only for as long as necessary:
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Booking data: typically up to 12–24 months
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Financial records: up to 6 years (for legal/tax purposes)
Cookies
Our website uses cookies to:
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Ensure the website functions properly
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Improve user experience
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Analyse website traffic
You can manage or disable cookies through your browser settings.
A separate Cookie Policy may be provided for more detail.
Your Rights
Under UK GDPR, you have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request deletion of your data
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Object to processing
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Request restriction of processing
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Data portability
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Withdraw consent (where applicable)
To exercise your rights, please contact us at: info@littleovesplayroom/.co.uk
You also have the right to complain to the Information Commissioner's Office (ICO).
Children’s Data
As a family-focused business, we may collect limited information relating to children (e.g. age for booking purposes or allergies).
This information:
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Is provided by a parent/guardian
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Is only used to deliver our services safely
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Is not used for marketing
Marketing Communications
If you opt in, we may send you updates, offers, or news.
You can unsubscribe at any time by:
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Clicking the unsubscribe link in emails
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Contacting us directly
We will never send marketing without your consent.
Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Contact Us
If you have any questions about this policy or your data: