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Accessibility Statement

Accessibility Statement – Little Loves Playroom & Café

Last updated: [Insert Date]

At Little Loves Playroom & Café, we are committed to making our website accessible and inclusive for as many people as possible, including parents, carers, and children with a wide range of needs and abilities.

We aim to provide a welcoming digital experience that reflects the inclusive environment we are creating in our physical space.

Our Commitment to Accessibility

We are working to ensure our website is accessible in line with the Equality Act 2010 and guided by the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA where possible.

 

How Accessible This Website Is

We aim for a user-friendly experience by:

  • Using clear, simple language

  • Ensuring text is readable and appropriately sized

  • Providing sufficient colour contrast

  • Structuring content with clear headings

  • Making the site navigable via keyboard where possible

  • Supporting screen readers and assistive technologies

 

Booking and Payments Accessibility

We understand that booking a play session or making a payment should be simple and accessible.

  • Our booking system is designed to be easy to navigate

  • Forms are structured clearly with labelled fields

  • We aim to minimise unnecessary steps

  • Payment processes are handled securely through trusted third-party providers

If you experience any difficulty completing a booking, we are happy to assist you directly.

 

Known Accessibility Limitations

We are continually improving, but some areas may not yet be fully accessible:

  • Some third-party booking or payment tools may have limitations outside our control

  • Certain images may not yet have full alternative text

  • Some interactive elements may not be fully optimised for all assistive technologies

We are actively working to address these issues.

 

What to Do If You Need Support

If you have difficulty using our website or need information in a different format (e.g. large print, simplified content, or assistance with booking), please contact us:

Email: info@littlelovesplayroom.co.uk

We aim to respond to accessibility requests as quickly as possible and will do our best to support your needs.

 

Reporting Accessibility Issues

If you find any problems not listed on this page or think we are not meeting accessibility requirements, please let us know so we can improve.

 

Enforcement Procedure

If you are not satisfied with our response, you can seek further advice from the Equality Advisory and Support Service(EASS), which provides guidance on accessibility and equality issues.

 

Ongoing Improvements

Accessibility is an ongoing priority for us. As we grow Little Loves, we will continue to:

  • Review and improve our website accessibility

  • Test new features for usability

  • Ensure our digital experience reflects our inclusive, family-friendly values

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